Excited by the idea of helping others create and facilitate phenomenal team building, educational, and just-plain-fun experiences? If so, we’re hiring a Customer Success Coach, and you could just be the perfect fit!
As a Customer Success Coach, you’re the first line of contact for our growing user base of game organizers and game participants. On any given day, organizers will create games using our web based game manager resulting in participants submitting 10,000+ pieces of evidence through our mobile apps. Using your computer-savvy interpersonal skills, you will work directly with these users to address support inquiries, offer best practices/suggestions, and refer them to the resources (or people) that can help further - all in an effort to help them achieve success on our platform.
The ideal candidate for this position will be an excellent communicator and problem solver, while naturally empathetic to the difficulties a user may be having while using our platform. As a majority of communication will be done over email, it’s also important to be a strong writer with excellent spelling and grammar.
As a company, Goosechase is an entirely remote team - this means we have no office and no set working hours. At this time, the role is not full time, and therefore offers a high level of autonomy - giving you the flexibility to structure your day as you please. Need to pick up the kids from school everyday at 3pm? No problem. Taking a college/university course and have regular classes? No problem. However, as you are the first line of contact for our users, it is expected you’re checking our support channels (email, Facebook, and Twitter) every few hours (within the average work day).
Think you might be a great fit for this role? View the complete job description and email hiring [at] goosechase.com to chat more - we’d love to meet you!